Returns & Exchanges

At Erstwhile Jewelry, we want you to be completely satisfied with your purchase. If your selection does not meet your expectations, we offer a 14-day return period for a full refund or exchange on all eligible items.

Return Process

• 1.
  Initiate Your Request

  Contact our customer concierge team within 14 days of delivery to receive your Return Authorization Number and a pre-paid shipping label.

• 2.
  Secure Packaging

  Place the jewelry in its original presentation box and secure it inside a shipping carton with all original certificates and documentation included.

• 3.
  Ship the Item

  Affix the provided insured shipping label to your package and drop it off at any authorized courier location, ensuring you obtain a receipt for tracking.

• 4.
  Inspection and Refund

  Once our master jewelers verify the item's condition, your refund will be processed to your original payment method within 5 to 7 business days.