Frequently Asked Questions
Everything you need to know about our timeless collections.
Are your vintage pieces authentic?
Yes, every piece at Erstwhile Jewelry is meticulously vetted by our in-house gemologists to ensure authenticity, era accuracy, and exceptional quality.
How long does shipping take?
Orders are processed within 2-3 business days. Domestic express shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on customs.
Do you offer resizing services?
We offer complimentary resizing for most of our vintage and antique rings. Please specify your size at checkout or contact our concierge for guidance on specific settings.
What is your return policy?
We offer a 14-day return window for a full refund, provided the item is in its original condition with all security tags attached. Custom or altered pieces are final sale.
Can I request a custom design?
Absolutely. We specialize in creating bespoke engagement rings and jewelry inspired by historical eras. Contact our design team to start your custom journey.
Do you provide appraisals for insurance?
Every purchase over $1,000 includes a complimentary retail replacement appraisal for insurance purposes, detailing the specifications of your unique piece.